This article will provide instructions on how to handle restoring functionality to the Delivery Trust Add-In for MS Outlook when Outlook forces the add-in into a disabled state. This is usually due to Microsoft sending updates to Outlook.
Note: Screens captured for this guide apply to MS Outlook 2013 & 2016 versions. Older versions of MS Outlook may have screens that vary slightly.
Log into your Identillect account via Outlook on your computer's desktop.
- Click View Disabled Add-ins…
- Click Always enable this add-in…
***This can also be accessed through the File menu, then Manage Slow or Disabled Com Add-Ins***
If prompted to register/activate the software, follow the onscreen instructions to do so.
If you receive an alert similar to that depicted below you will need to close the message and wait a moment for the system to respond.
*Note: Sometimes this requires you to close the windows and wait to try again or close Outlook and reopen it to refresh the settings.