Overview: During installation of the Delivery Trust Outlook Plugin, you may encounter an issue that will halt the installation. This tutorial will walk you through solving this problem.
*We've most commonly seen this error occur with users running Windows 10 and Office 2016.
Problem: The screenshot below shows the error message you might be receiving. "The following Microsoft Office solution cannot be installed due to a general installer error..."
*The error code (0x00000000) might differ from that shown in the image.
- Download and install Visual Studio 2010 Tools for Office (Microsoft link)
- Install the Delivery Trust Outlook Plugin setup file again (setup.exe)
Result: You should be able to now install the Delivery Trust Outlook Plugin without a problem.
If you have any questions or need any assistance, please let us know by emailing us at Support@identillect.com.